On Call Center Agents

In the Philippines, BPOs have become the newest nursing to date. When "call center" is brought up in most conversations, negative connotations are automatically pitched in:

"Nursing graduates but ended up in call centers,"
"Degree holders but settled with call centers,"
"You just talk to people. What's so difficult with that?"
"Did not finish school, so he ended up in a call center."

Personally, I used to have the same mind-set, thinking lowly of call center agents. But then, after a year of working in a BPO company, I made friends with call center agents, and I thought otherwise. Was it their choice? Was it because it was an easy job to get into?
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